Delivery & Returns
Deliveries
Buying anything online generally carries an air of apprehension when it comes to the 'shipping' aspect; how long will it take? will it arrive? what sort of condition will it arrive in? et cetera. We understand this and will try to allay some of those concerns in this section.
- We will process your order within 1-2 business days of order receipt.
- Once dispatched, you should receive your order within 7-21 days, depending on your location.
- NOTE: These delivery timeframes are NOT guaranteed. Most of the time, they are accurate, but - as we all know - deliveries can be held up for any number of reasons beyond our control.
Delivery addresses should only be made to a place where a person can verify the goods have been delivered (ie: a business address during 9:00am-5:00pm). Please note we are not responsible for loss or incorrect deliveries if the original input of the address was incorrect.
If you have any special instructions please add a note during checkout in the comment box.
The delivery time and cost will vary depending on your location - check our shipping rate calculator on the 'cart' page. You may be required to pay any applicable duties, customs or other charges when your products are delivered. In most cases no additional costs are incurred. In the event of charges being imposed, the customer is liable for these.
Currently we ship to the following countries:
- Taiwan
- United States (51 of 62 states)
- China
- Cook Islands
- Fiji
- Japan
- New Caledonia
- Papua New Guinea
- Samoa
- Singapore
- South Korea
- Tonga
- Hong Kong SAR
Returns, Refunds & Exchanges
YOU MUST HAVE PURCHASED FROM OUR WEBSITE TO QUALIFY FOR OUR RETURNS POLICY.
Please email support@armyandoutdoors.com for 3rd party sales such as eBay and Trade Me returns.
There can be any number of reasons you may need to return or exchange a product. For this reason we have a 90 DAY RETURNS policy only for orders from our website* - BUY WITH CONFIDENCE. You will have 90 days to decide whether you keep or return your product. Returned products have to be in resell-able condition - you can try products on, but don't use them outdoors!
Here are some instructions for returns and refunds:
Pack the items carefully in a delivery-proof bag/box (original delivery packaging works best, usually). Along with your invoice, please include a note with the following information:
- Order number
- your name
- your address
- reason for returning the items, and what you want us to do with your return - replacement/refund/etc.
Army and Outdoors
PO Box 19-653
Woolston
Christchurch 8023
New Zealand
Army and Outdoors
21 Dalziel Place
Woolston
Christchurch 8023
New Zealand
Refunds will be credited to your credit card.
We process the returns as soon as they have been received back to us. If there are any delays with your returns, the most likely reason is that the returned item has not been delivered back to Army and Outdoors yet. Usually, it takes 7-21 days for the returned parcel to reach Army and Outdoors.
Shipping
Yes, we ship all over the world. Shipping costs will apply, and will be added at checkout. We run discounts and promotions all year, so stay tuned for exclusive deals.
It depends on where you are. Orders processed here will take 5-7 business days to arrive. Overseas deliveries can take anywhere from 7-16 days. Delivery details will be provided in your confirmation email.
We use all major carriers, and local courier partners. You’ll be asked to select a delivery method during checkout.
Product
We always aim for make sure our customers love our products, but if you do need to return an order, we’re happy to help. Just email us directly and we’ll take you through the process.
It depends on the creator and the product. All options are outlined on the product page, so look out for customization options there.
