Important News & Updates Regarding COVID-19 and Army and Outdoors
April 01/2020 13:30 NZDT
We are taking all precautions and acting in compliance to minimise the risk of COVID-19 spreading. We have a small but very dedicated team living on-site in isolation in our warehouse working to get essential orders dispatched.
Our customers are diverse and as such their equipment needs are diverse. Farmers, construction workers, law enforcement, security and military personnel are among our regular customers providing essential services. We have made reasonable judgements of what we consider to be genuine non-food essential products. We ask that your household act responsibly and only order goods that are absolutely necessary.
Essential Items may include:
- Cold Weather Clothing & Equipment
- Security & Duty Gear
- Footwear (Safety boots, Duty boots etc)
- First Aid & Hygiene
- Packs & Bags
- Hydration products
- Sleeping Bags & Blankets
- Torches & lighting
While current restrictions are in place, orders that contain 'essential supplies' will be packaged and sent out following strict health & safety measures to protect our staff and our customers. Orders containing only non-essential products will be packaged ready to send as soon as restrictions are lifted.
NOTE: We will be implementing a 'checkbox' to tick at checkout. You will be required to declare whether the goods you are buying are essential or non essential.
March 26/2020 10:30
Further to yesterdays announcements from the NZ government (where we ship from). Our apologies to our customers, the sending out of orders will temporarily halt. You can still browse and place orders - securing items that are limited in stock - but we will not be able to ship for now. There is ongoing clarification and discussion and this may change soon.
In this time we appreciate support from all loyal customers who are purchasing from our site. It keeps us viable in this difficult climate and keeps employees who cannot work right now, in jobs.
We are watching this unfolding situation closely and hope in the very near future, we can safely start getting your orders to you.
March 25/2020 12:45
In the interest of everyones health and safety, Army and Outdoors has implemented a temporary dispersed workforce strategy in our warehouse. As of March 26, our Customer Service staff will be working from home and will be unable to accept inbound calls. We will continue accepting orders online. All customer service inquiries will be handled via email using the Chat feature below (lower right of screen).
In maintaining the directives from the NZ government, we will all be in our 'bubbles' of isolation. A skeleton crew in our warehouse will be living and working on site to maintain the required isolation during this lock-down period and get your orders out. We are taking this seriously! Additional hygiene protocols are also being observed by our onsite team.
Please note: Orders being shipped to business addresses during this lock-down will not be delivered if the receiving business is closed. At this stage we expect shipments to residential addresses will continue without interruption.