Returns, Refunds & Exchanges
There can be any number of reasons you may need to return or exchange a product. For this reason we have a 90 DAY FREE RETURNS policy for online orders only* New Zealand Only - BUY WITH CONFIDENCE. You will have 90 days to decide whether you keep or return your product. Returned products have to be in resell-able condition - you can try products on, but don't use them outdoors!
You can also exchange items in our Auckland or Christchurch store - make sure you bring the receipt. If you want a refund, please complete the return request below.
Here are some instructions for returns and refunds:
Pack the items carefully in a delivery-proof bag/box (original delivery packaging works best, usually). Along with your invoice, please include a note with the following information:
- Order number
- your name
- your address
- reason for returning the items, and what you want us to do with your return - replacement/refund/etc.
Refunds will be credited to your credit card unless you have paid via bank transfer, in this case please provide us with your bank details.
We process the returns as soon as they have been received back to us. If there are any delays with your returns, the most likely reason is that the returned item has not been delivered back to Army and Outdoors yet. Usually, it takes 3-14 days for the returned parcel to reach Army and Outdoors.
New Zealand Returns
You have 90 DAYS from when you receive your order to decide if you are going to hang on to or return the item for FREE. Keep in mind, you should do this before you use the product. Try clothing and footwear on indoors.
You have 90 DAYS to decide if you are going to hang on to or return the item you have purchased from us. Keep in mind, you should do this before you use the product. Try clothing and footwear on indoors.
* In-store purchases are subject to a 14 day return policy.